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Rate Your Pro

Done Right! goes to great lengths to make sure our home improvement pros are the very best. Nothing helps us more than your feedback.

Please complete the brief form below. If your report is negative, we will promptly contact you and the offending pro to help make things right. If you qualify, we may also initiate action under the Done Right! Guarantee to ensure your satisfaction.

You can also secure our help by calling 1-800-936-0883. Or, by sending us an email with a description of your difficulties to Trouble@DoneRight.com.

All fields are required.
Name of Service Provider's Company
 
When you first called the Done Right! approved Service Provider listed above, your call was
If your call was answered by an answering machine, it was returned
If a human being answered your call, he/she was able to (check all that apply)
Did you schedule a service call/appointment with this Service Provider?
If you scheduled an appointment, was the Service Provider on time (as you know, this often means within a specified 2 to 4 hour window)?
If the Service Provider actually performed work for you, please read the statements below and choose the number (where 1= Strongly Disagree and 5 = Strongly Agree) that best reflects how the statement applies to your service experience
1) The Service Provider's appearance was clean and professional.
Strongly Disagree
1
2
3
4
5
Strongly Agree
2) The Service Provider presented a clear, easy-to-understand written estimate of the work (including cost and time-to-completion) before the work was started.
Strongly Disagree
1
2
3
4
5
Strongly Agree
3) The Service Provider kept you well-informed throughout the project, including information about any unanticipated/unexpected complications.
Strongly Disagree
1
2
3
4
5
Strongly Agree
4) The final charge and completion date were reasonably close to the cost and timeline provided in the written estimate.
Strongly Disagree
1
2
3
4
5
Strongly Agree
5) The Service Provider did an excellent job of cleaning up after the work.
Strongly Disagree
1
2
3
4
5
Strongly Agree
6) The Service Provider exhibited a friendly, positive attitude.
Strongly Disagree
1
2
3
4
5
Strongly Agree
7) This Service Provider was good at solving problems.
Strongly Disagree
1
2
3
4
5
Strongly Agree
8) You would use this Service Provider again.
Strongly Disagree
1
2
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4
5
Strongly Agree
9) You will use the Done Right! Directory again to contact other service pros.
Strongly Disagree
1
2
3
4
5
Strongly Agree
Tell us more about your experience - positive or negative - with this Service Provider.
(Limit 250 words).
Information to verify/follow up on your comments
Your Name
 
Your Phone Number
        
ZIP code of the address where you requested service
   
Your Email Address
   
Submit Information

Statement on Privacy and Use of the Information You Supply

The Done Right! Directory reserves the right to publish any opinions provided. But please know, the opinions published for public consumption will be presented anonymously. Your identity will never be revealed. However, in attempting to resolve problems between you and a disappointing Service Provider, it is necessary to talk with the offending Service Provider about the details of the job "done wrong." So, in the case of problem resolution, your identity is obviously important information in helping us help you get the job Done Right!    read more

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