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Done Right!® Quick Facts

About Done Right!

Launched in 2004, Done Right! currently maintains online home improvement professional service directories in 21 major markets across the nation. The print directory was introduced in San Diego in 2005 and will be delivered in Denver, Houston, Dallas/Fort Worth, Chicago and San Diego in 2007.


Service Categories

Done Right! serves most home repair, remodeling and improvement categories.

The following is a comprehensive list of the categories Done Right! currently serves. Not all categories are available in all areas.
Appliances
Awnings & Canopies
Blinds
Cabinets
Carpenters
Carpet
Ceilings
Chimney Cleaning
Closets
Computer
Concrete
Contractors
Counters
Decks
Doors
Draperies
Drywall & Plaster
Duct Cleaning
Electricians
Emergency
Fences
Fireplaces & Stoves
Floors
Garage
Glass - Plate & Window
Grout Cleaning
Gutters
Handyman
Hauling & Cleanup
Heating & Cooling
Home Theater
Insulation
Interior Designers
Landscaping
Lawn & Garden
Locksmiths
Maids & Cleaning
Mold
Moving
Painting
Patio
Paving
Pest Control
Plumbing
Pools & Spas
Real Estate
Remodeling
Roofing
Screens
Security Systems
Shutters
Siding
Skylights
Stairs
Stucco
Tile & Stone
Tree Care
Upholstery
Water & Fire Damage
Windows


Cities

Done Right! is currently serving the markets below. We are aggressively expanding our service. If you don't see your market, please check back soon.

Atlanta
Austin
Boston
Charlotte
Chicago
Cincinnati
Cleveland
Columbus
Dallas/Ft. Worth
Denver
Detroit
Fort Lauderdale
Hartford
Houston
Indianapolis
Kansas City
Los Angeles
Miami
Milwaukee
Minneapolis/St. Paul
Nashville
New York City
Orange County, CA
Orlando
Philadelphia
Phoenix
Pittsburgh
Portland
Raleigh/Durham/Chapel Hill
Sacramento
Salt Lake City
San Antonio
San Diego
San Francisco/Bay Area
Seattle
St. Louis
Tampa/St. Petersburg
Washington, D.C.


Key Data

Since the beginning of Done Right! operations in 2005, we have:

  • Introduced more than 100,000 consumers to our merchants,
  • Delivered more than 50,000 leads to our merchants from these consumers,
  • Reviewed, qualified and signed up more than 1,000 merchants.

Done Right! currently employs more than 40 people in Pasadena, Calif., and Denver, Colorado.


The Done Right Guarantee®

In plain English, the Done Right Guarantee ensures that the work you asked the Done Right Service Providers to do was, in fact, done right – done the way you and the Service Provider agreed it should be done. If the work you contracted for was not done right, we'll try to facilitate a good outcome for you and the Service Provider (which might include a return visit by the Service Provider), and if we can't do that, we'll either find and pay for another Service Provider to do the work right or, at our option, reimburse you up to $1,000 for money you paid the Service Provider for work that was not done right. Having work not done right can be aggravating and a waste of your time, which is why we try to weed out the "bad apples," but the Done Right Guarantee does not cover such unfortunate inconveniences. The Done Right Guarantee also does not cover any expenses other than what you paid to the Service Provider.

Please refer to complete guarantee information here.


A Better Directory

Picking a home improvement pro is a nerve-wracking game of chance.

Who will be honest enough to say what's really needed? Who won't overcharge? Who will get the job done on time? Who'll clean up their mess?

The Yellow Pages—a jumble of self-promotional blather—offer little help. And, can you ever believe those online reviews? Goodness gracious, are they written by the plumber's mother and the roofer's best friend?

It all boils down to this: whom can you trust?

That's where Done Right! steps in. We take the chance out of home care and home improvement. Our carefully pre-screened and relentlessly reviewed home improvement pros will do the job right.

Pre-Screened

  • Our home pros have their licenses in order,
  • They carry the proper amount and type of insurance and,
  • They don't have unresolved complaints with the BBB (Better Business Bureau) or state licensing organization, and if they do, they are taking appropriate, good faith steps to resolve them.

Relentlessly Reviewed

  • Our home pros are enthusiastically endorsed by picky, demanding trade professionals like Realtors®, home inspectors, civil engineers and property managers.
  • We gather customer feedback after every job a Done Right! pro perform. Service pros who are negatively reviewed—and don't move swiftly to make things right—are kicked out. Period. We call it One Strike Quality Control.™ To let us know about your experiences – good or bad – with our pros, click here.

Guaranteed

  • Home pros displaying the Done Right Guarantee® logo are backed with a $1,000 money-back guarantee. If you and the offending pro can't agree on how to make things right, we step in to ensure your satisfaction. Click here to review the Done Right Guarantee.


How to Use Done Right!

All the listings in the Done Right Directory are simple and standardized. There's no shouting. No big splashy ads. Just good, useful information to help you find the home pro you need to get the job Done Right!

Consider this listing from Denver:
Sample Merchant

800 Numbers

Why does Done Right! assign all of its approved pros toll free 800 numbers? The answer in two words: quality control. If a “good apple” Service Provider sadly goes bad, the 800 number—owned and operated by Done Right!—can be turned-off and your call redirected to a Done Right! Service Provider in good standing. Unlike any other directory, Done Right! can—and does—boot out Service Providers who fail to meet the utmost standards of professionalism.

In Business Since

This lets you know which home pros have withstood the test of time. But longevity isn't everything. Remember, every Service Provider in the Done Right Directory—whether they've been in business for one year or one hundred years—has been carefully checked-out. And, sometimes, new guys are extra eager to please. (Please note, for franchised businesses, the “In Business Since” date is the year the franchise opened for business.)

Area Served

Done Right! divides the Denver Metro into five service areas. Many Done Right! pros service all five and let you know this by listing "All Denver" under Area Served. Other pros list a specific area or areas they prefer to cover. An easy-to-read map of the service areas appears on almost every page of the site.

Best At

This is the crown jewel of Done Right's commitment to simplicity. Here, the self-promotional chaos and clutter of the Yellow Pages are reduced to a few useful, actionable words. Scan our Best Ats to quickly determine not only what a service pro is really good at, but also the type of work he or she loves to do. Better yet, use our search box to suss out the most esoteric specialties.

License Info

Here we list the service pros' state contractor's license numbers and/or licenses from counties, municipalities, and trade organizations. You may see more than one number listed because many Done Right! pros are licensed in multiple trades. The listed number(s) can, most often, be clicked for a direct link to the state, county, or municipal licensing site. Please note that some pros offer services in trades that do not require a license, or they specialize in "small jobs" (often defined as $500 and below) that are also permitted without a license. Rest assured, these pros still meet Done Right's rigorous standards of professionalism.

Guaranteed

The guarantee logo next to a Service Provider's name means that elements of the Service Provider's work are covered by the Done Right Guarantee. This is Done Right's way of saying we know our service pros are the very best and we stand behind that assertion with the conviction of our own money. Only customers who register for the Done Right Guarantee are eligible for coverage. Click here to register for the Done Right Guarantee. Click here to review the Done Right Guarantee.

More Details

Click on the More Details link to read the service pro's business biography, find out what types of payments are accepted, where the pro's shop is located, which languages are spoken and much more.

Who's Calling

Use the Who's Calling link to see if your friends and neighbors are calling this pro to work on their homes. Our maps and tables make it easy to determine if homeowners with needs similar to your own trust this pro to do the job right!


Company History

  • April 1,2005 – Founding of Done Right!
  • September 1, 2005 – San Diego launch
  • June 1, 2006 – Nationwide coverage (20 markets) launch on web
  • February 23, 2007 – Denver launch
  • August 27, 2007 - Chicago, Dallas & Houston launch


Corporate Headquarters

The Done Right Directory
35 East Colorado Blvd. 2nd Floor
Pasadena, CA 91105-1901
1-626-243-5300



National Sales Headquarters

Done Right! Sales Headquarters
1355 S. Colorado Blvd.
Building "C" Suite 201
Denver CO 80222
1-800-936-0882



Frequently Asked Questions

Many of our consumer's frequently asked questions are listed and answered here.



Sweepstakes Rules

You my find our current sweepstakes rules here.


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