Satisfaction Survey/Trouble Report

Done Right! goes to great lengths to make sure our home improvement pros are the very best. Nothing helps us more than your feedback. Please complete the brief form below. If your report is negative, we will promptly contact you and the offending pro to help make things right. If you qualify, we may also initiate action under the Done Right Guarantee to ensure your satisfaction. You can also secure our help by calling 1-800-494-6005 and selecting option 2.  Or, by sending us an email with a description of your difficulties to Trouble@DoneRight.com. Fields in orange are required. Name of Service Provider's company: When you first called the Done Right! approved Service Provider listed above, your call was:   Answered by an answering machine. Answered by a human being. If your call was answered by an answering machine, it was returned:   The same day. The very next day. It took longer than the next day to return my call. My call was never returned! If a human being answered your call, he/she was able to (check all that apply):   Directly answer your questions. Schedule a call back from someone who was able to answer your questions. Schedule a service call. Did you schedule a service call/appointment with this Service Provider?   Yes, and the Service Provider was available within 3 days. Yes, but the Service Provider was not available within 3 days. No, the Service Provider said he/she was too busy! No, I chose not to use this Service Provider. If you scheduled an appointment, was the Service Provider on time (as you know, this often means within a specified 2 to 4 hour window)?   Yes, the Service Provider was on time. No, the Service Provider wasn't on time, but called to say he/she would be late or to reschedule. No, the Service Provider was late and never called to say he/she would be late! This Service Provider never showed up! If the Service Provider actually performed work for you, please read the statements below and choose the number (where 1= Strongly Disagree and 5 = Strongly Agree) that best reflects how the statement applies to your service experience: 1) The Service Provider's appearance was clean and professional.     1 2 3 4 5   Strongly Disagree Strongly Agree 2) The Service Provider presented a clear, easy-to-understand written estimate of the work (including cost and time-to-completion) before the work was started.     1 2 3 4 5   Strongly Disagree Strongly Agree 3) The Service Provider kept you well-informed throughout the project, including information about any unanticipated/unexpected complications.     1 2 3 4 5   Strongly Disagree Strongly Agree 4) The final charge and completion date were reasonably close to the cost and timeline provided in the written estimate.     1 2 3 4 5   Strongly Disagree Strongly Agree 5) The Service Provider did an excellent job of cleaning up after the work.     1 2 3 4 5   Strongly Disagree Strongly Agree 6) The Service Provider exhibited a friendly, positive attitude.     1 2 3 4 5   Strongly Disagree Strongly Agree 7) This Service Provider was good at solving problems.     1 2 3 4 5   Strongly Disagree Strongly Agree 8) You would use this Service Provider again.     1 2 3 4 5   Strongly Disagree Strongly Agree 9) You will use the Done Right Directory again to contact other service pros.     1 2 3 4 5   Strongly Disagree Strongly Agree Tell us more about your experience – positive or negative – with this Service Provider. (Limit 250 words). Information to verify/follow up on your comments: Your Name: Your Phone Number: ZIP code of the address where you requested service. Your E-mail Address: Statement on Privacy and Use of the Information You Supply The Done Right Directory reserves the right to publish any opinions provided. But please know, the opinions published for public consumption will be presented anonymously. Your identity will never be revealed. However, in attempting to resolve problems between you and a disappointing Service Provider, it is necessary to talk with the offending Service Provider about the details of the job "done wrong." So, in the case of problem resolution, your identity is obviously important information in helping us help you get the job Done Right!