Who is Done Right?
Is there a charge to use the Done Right Directory?
What is the Done Right Guarantee?
How do I know when a Done Right pro is guaranteed?
Why are some Done Right Service Providers not guaranteed?
Why do I have to register to get the Done Right Guarantee?
How do I claim the benefits of the Done Right Guarantee?
Why don't you let me read all the feedback from the Service Provider's customers?
How do you use the information I supply?
Why do most of these local service providers have 800 numbers?
A Done Right Service Provider told me not to call him or her back on the 800 number in the Done Right Directory. What do I do?
I called a Service Provider in your Directory and was told that he/she is no longer approved. What happened?
What does "Best At" mean?
What does Relentlessly Reviewed mean?
I know lots of great pros that aren't in this directory – why aren’t they in here?
Do the Done Right Service Providers pay to be in the Done Right Directory?
What do you mean by Area Served?
What are the maps showing me?
What are Major Markets?
What are Other Markets?
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Who is Done Right?
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Done Right! helps consumers find home improvement professionals across 21 major markets in the U.S. in more than 100 categories including home repair, home remodeling and home improvement. Done Right's directories, available in print and online, feature qualified and reputable service professionals that have been carefully pre-screened and relentlessly reviewed. Done Right guarantees the work of its Service Providers' services, removing the fear and uncertainty that is usually associated with home care and improvement projects.
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Is there a charge to use the Done Right Directory?
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Absolutely not. The Done Right directory is free for all consumers.
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What is the Done Right Guarantee?
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The Done Right Guarantee ensures that the work you asked the Done Right Service Providers to do was, in fact, done right – done the way you and the Service Provider agreed it should be done.
If the work you contracted for was not done right, we'll try to facilitate a good outcome for you and the Service Provider. And if we can't do that, we'll either find and pay for another Service Provider to do the work right or, at our option, reimburse you up to $1,000 for money you paid the Service Provider for work that was not done right.
To learn more about the Done Right Guarantee, please click here
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How do I know when a Done Right pro is guaranteed?
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All guaranteed service pros have the Done Right Guarantee logo (see below) next to their listing.
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Why are some Done Right Service Providers not guaranteed?
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Some Service Providers in the Done Right Directory are not guaranteed because they:
- Serve a category like Real Estate or Antiques where it is difficult for us to make a meaningful consumer guarantee; or,
- Are good enough to be included in the Directory but require more feedback from customers and trade professionals before they can be elevated to "Guaranteed" status.
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Why do I have to register to get the Done Right Guarantee?
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The registration process ensures that Done Right can effectively extend the Guarantee to those consumers that use our service.
Click here to register for the Done Right Guarantee.
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How do I claim the benefits of The Done Right Guarantee?
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To alert us of any unresolved issues you have with a Done Right Service Provider:
- Click here to fill out our online form, or
- Call 1-800-494-6005 and select option 2.
To learn more about the Done Right Guarantee, please click here
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Why don't you let me read all the feedback from the Service Provider's customers?
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By not publishing all of the raw consumer feedback, we get a higher volume of feedback that we believe is of a more illuminating nature. To provide feedback - good or bad - on a Done Right Service Provider, click here.
To recommend a Service Provider, please click here.
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How do you use the information I supply?
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Your privacy is important to us. We do not give your phone number to any of our Service Providers until you actually call them. Once you have called a Service Provider, they can call you back and you are, from that point forward, subject to the Service Provider's own policies regarding customer communication.
We strongly encourage you to read our complete Privacy Policy and Service User Agreement before using the Done Right Service. Use of the service constitutes your acceptance of both the Privacy Policy and Done Right Site and Service User Agreement.
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Why do most of these local Service Providers have 800 numbers?
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Each toll-free number is unique to each Service Provider, allowing Done Right to track all the work that is done by each provider for every customer. Essentially, it's this tracking that allows Done Right to provide its guarantee.
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A Done Right Service Provider told me not to call him or her back on the 800 number in the Done Right Directory. What do I do?
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Calling the 800 number is always a good idea as it helps Done Right track the work of each Service Provider.
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I called a Service Provider in your Directory and was told that he/she is no longer approved. What happened?
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Any Service Providers that aren't providing the best service possible are subject to being dropped from the directory.
When a Done Right Service Provider is de-listed, we typically offer you a choice of Done Right Service Providers in the same category known to be in good standing.
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What does "Best At" mean?
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The "Best At" section is a fast and efficient way to identify the Done Right Service Providers who offer what you need. However, it is important to note that "Best At" is not to be read as "Only Does." A Done Right Service Provider may also be very skilled at other services. "Best At" is a way for our Service Pros to tell you their specialties.
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What does Relentlessly Reviewed mean?
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As we like to say, "It's hard to get in the Done Right Directory and even harder to stay in." Reviews from consumers, licensing status, insurance coverage and complaint history are continuously monitored. That's what it means to be relentlessly reviewed. And you - the all-important consumer - are essential to our quality control system. There are two ways to let us know about a poor experience with a Done Right Service Provider:
- By calling 1-800- 494-6005 and selecting option 2 or,
- By clicking here to fill out our online web form.
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I know lots of great pros that aren't in this directory – why aren’t they in here?
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If you'd like to recommend a Service Provider, please email us.
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Do the Done Right Service Providers pay to be in the Done Right Directory?
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Pre-screening and relentlessly reviewing the thousands of pros in your market takes time and money. Instead of charging you, we charge the pros for the leads we help generate.
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What do you mean by Area Served?
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The map below helps you determine which area a given Done Right pro serves.
Orange County, CA has been divided into 5 service areas. When a pro serves all 5 areas, as many do, you will see "All Orange County, CA" listed under Areas Served.
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What are the maps showing me?
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The maps show which area(s) a given Done Right pro serves. Orange County, CA has been divided into 5 service areas. When a pro serves all 5 areas, as many do, you will see "All Orange County, CA" listed under Areas Served.
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What are Major Markets?
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Done Right is aggressively growing. The listed Major Markets are where we have a meaningful number of guaranteed home improvement pros. We do have pros in other markets (mostly due to the fact that we have enlisted service providers like ServiceMaster that have a national footprint). So, it is possible to search many ZIPs, but until a market qualifies as a Major Market the choice of service providers you see is apt to be limited.
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What are Other Markets?
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Done Right has pre-screened and guaranteed pros in markets beyond the Major Markets we list (mostly due to the fact that we have enlisted service providers like ServiceMaster that have a national footprint). So, it is possible to search many ZIPs, but until a market qualifies as a Major Market the choice of service providers you see is apt to be limited.
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